Frequently Asked Questions
Everything you need to know about your Jones Golf gear and experience.
What is the typical shipping timeframe for domestic orders?
Standard ground shipping typically takes 3-7 business days within the continental US. Please note that personalized or custom-embroidered bags require an additional 10-14 business days for processing before shipment.
Do you offer international shipping?
Yes, we ship our golf bags and accessories worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
Can I return or exchange my golf bag?
We accept returns of unused items in their original packaging within 30 days of purchase. Please note that custom-embroidered items and personalized gear are final sale and cannot be returned or exchanged unless there is a manufacturer defect.
How should I clean and maintain my Jones Golf bag?
For nylon and vinyl bags, we recommend using a soft cloth with mild soap and warm water. Avoid using harsh chemicals or abrasive brushes. Always allow your bag to air dry completely in a shaded area before storing it.
What kind of warranty do you provide on your products?
Jones Golf Bags offers a one-year limited warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, misuse, or damage caused by neglect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.